POLICY

PLEASE READ BEFORE  PURCHASING !!!!

PAYMENTS

Immediate payment is due whether it is a NON-REFUNDABLE deposit or FULL PRICED project. All projects require a different payment option. For projects under $300 full payment is due. For projects over $300 like websites, a NON-REFUNDABLE deposit is REQUIRED before project is began on. Client is to pay full balance of project(s) before any completed project(s) is/are received. Payments are accepted via SEZZLE or any credit/debit card. If client doesn't pay within 21 days after completion of project, therefore project will be voided and NO REFUND will be given. This is due to wasting of designers time and work.

DESIGNS

Upon consultation client MUST briefly explain design desired. This include color schemes, any fonts, textures (ex:metallic,glitter,etc) or placements of the texts in projects. Please remember to be as SPECIFIC as possible! If client is not sure what design that they would like for a logo, Graphics by KW does offer & will create 3 samples for client to choose from based on minor details provided by client. The client will have to provide AT LEAST a color scheme for this choice.

TURNAROUND TIME

Each turnaround time depends on each individual project; as it is stated on each individual project. It is important that client gives Graphics by KW adequate time to complete each project. This means that continuosly asking the designer "When will my project be completed?" every day is not suitable. Some projects may be delayed by additional (1-2) business days based on order traffic or uniqueness of project design. Please be aware that business days DO NOT include weekdays or holidays. If a project is to be due on a holiday it will be sent out the following business day. 

REVISIONS

Client  has the option of up to 3 free revisions for an individual project (LOGOS ONLY). The number of revisions each project is stated in that individual project. Revisions include any changes in colors, fonts, textures, &/or image(s). Each revision after that will be an additional $5-$25 fee depending on the project. (See individual services for number of revisions for projects & prices for additional revisions.) Please note that revisions will cause a delay in the completion of a project. (Can take up to 72 hours per design)

REFUNDS/CANCELLATIONS

ALL SALES ARE FINAL! GRAPHICS BY KW DOES NOT OFFER REFUNDS OF ANY SORT AFTER PROJECT IS BEGAN ON OR COMPLETED. THIS IS DUE TO ALL PROJECT(S) BEING CUSTOM MADE. IF AT ANY MOMENT CLIENT FEELS THAT HE/SHE WOULD LIKE TO BE SERVICED AT ANOTHER BUSINESS OR GETS BUYERS REMORSE AFTER WORK IS BEGAN ON THEY WILL NOT BE ISSUED A REFUND. THE ONLY CASE WHERE CLIENT WILL BE ISSUED A REFUND IS IF GRAPHICS BY KW CANNOT COMPLETE PROJECT DUE TO PERSONAL REASONS OR ILLNESS.

IF FOR ANY MOMENT, GRAPHICS BY KW SUSPECTS ANY FRAUDULENT ACTIVITIES OR CHARGEBACKS, THE ORDER WILL BE CANCELLED!

FINAL DRAFTS/PROJECT DELIVERY

After all revision(s)  are made & final draft is chosen, client is to pay remaining balance if applicable. If at ANY moment client does not respond to final draft(s) within 21 days, project will be voided and NO REFUND will be given. Once full balance is paid by client, the client will receive project(s) along with all necessary files... For example, if client purchased a logo, client will receive 3 file types:

  • 1 PDF file

  • 1 PNG(Transparent) file

  •  1 JPEG(IMAGE) file.

Once client receives all files for project, they will receive full ownership. It is solely the client's responsibility to copyright/trademark logo. GRAPHICSBYKW not be responsible for project(s) after client receives them. Once client finalizes ANY project & project is in possession of client, GRAPHICSBYKW will no longer make any edits,revisions or anything pertaining to that project without client booking again for that project. 

SHIPPING

Shipping times are stated under each individual service or can be chosen at checkout. Shipping begins after the turnaround time of the design of each service. We offer free shipping, standard shipping, and express shipping(for an extra charge). 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from chosen carrier to local carrier in your state or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited our facility. If you are having trouble with your package please contact the carrier as it is no longer our responsibility after placed in carrier facility. 

 

BY READING THESE TERMS CLIENT AGREES TO ALL POLICIES/TERMS&CONDITIONS. CLIENT ALSO AGREES TO ALLOW GRAPHICS BY KW TO SHOWCASE PROJECT(S) FOR PORTFOLIO & MARKETING PURPOSES.

  *Policy/Terms&Conditions are subject to change*